Arax is a cryptocurrency wallet which allows users to keep their digital assets secure under a single application and web-based account. The wallet works on Blockchain infrastructure to keep your digital assets on a public network, letting you to manage, track and use your valuable assets from a single solution. Arax wallet supports fourteen different Blockchain networks and twenty-one ERC 20 based tokens. To provide you the utility of your tokens, Arax wallet offers multiple services like Money transfer, Mobile Top-ups and utility bill payments via cryptocurrencies.
Security with Arax is not a concern to our users as it comes automatically. We have created multiple layers of security before giving access. Users need to validate themselves with an OTP and a PIN before they can login into the account. To add more security to your Arax account using Master Password, you will be able to ensure that all important account activity is always authorized and under your control.
No, it will not be worked in Rooted Device for some security reasons.
A user can link only one account at a time with their unique email address and mobile number.
Backup Key is a randomly generated alphanumeric series which is impossible to replicate by any bot or hacker. If you lose your Master Password, your backup key is the only option to retrieve it. Backup key is generated through our servers and provided to you after you set up your account. Your back up key is only yours and we do not keep any copy of it.
You create your master password while setting up your Arax account. It gives you an authorization to access your cryptocurrency wallet you manage under your Arax account. If you lose your Master password, you can always retrieve it by providing your backup key.
Public Address is the term given to the unique combination of letters and numbers that are used to send you funds. Every Cryptocurrency has a different public address, which you can find under the specific cryptocurrency section as per your need.
There are charges incurred during mining and for maintenance of the Blockchain infrastructure, needed for fast and reliable transaction confirmation time. This fee is covered in the transaction fees. The priorities of miners depend on the transaction fee because higher the fees, greater is their profit. So, if you are paying higher transaction fees, then your chances of the said transactions being completed quickly are higher and if the paid amount is low, the transaction will be delayed. If you are a new user, then you can choose from the recommendations made by your Blockchain wallet for your fee amount. The suggestions are made on the basis of current network conditions and the size of the transaction. More advanced users can set their own fee for Bitcoin based on their knowledge.
In case of a rejected transaction, the funds will continue to remain in the sender’s wallet.
Signing Up for Arax is a very hassle-free process:
Step 1: Download the ARAX mobile app from Google play store and click on the Sign-Up link.
Step 2: Enter your Email ID
Step 3: Enter the OTP sent to your registered Email ID
Step 4: Set your username and PIN
Step 5: Create your master password and generate your Backup key
Step 6: Save your Backup key
Step 7: Get started with your Arax Wallet
Please follow the below steps to create your wallet address in Arax:
Step 1: Go to Home and Click on the Respective Coin
Step 2:Click on the "CREATE NEW WALLET"
Step 3: Enter your Master Password to create the wallet
Step 4: Click on the upper right corner (three dots)
Step 5: Click Display QR Code and Copy Your Address
Recent updates have allowed the users to add multiple currency wallets In order to add currency wallet(s) to Arax:
Step 1: Click on the "Currency" from the crypto currency list and click "Create Wallet"
Step 2: Enter Your Master password to proceed, your wallet will be created
There is no approval required to create your Arax account. Once you provide your credentials and validate your mobile number, your account gets activated.
Presently, we have no provision to allow changes in the email and phone number linked to your account.
Please follow below steps to Change PIN.
Step 1: Go to Settings
Step 2: Click on the Change PIN
Step 3: Enter Your Current PIN
Step 4: Create Your NEW PIN and Confirm PIN
Have a look into below steps to Export your Private Key.
Step 1: Go to Settings
Step 2: Click on the Export Private Key
Step 3: Now select Respective Coin to Export Key
Step 4: Enter your Master Password to Export Key
Step 5: Copy Your Private Key Securely
Note:- Do not share your private key with anyone
If you have Backup Key of your Arax Account then you can easily Retrieve Master Password by following below steps.
Step 1: LOG IN Arax App
Step 2: Go to Settings
Step 3: Click on the Retrieve Master password
Step 4: Enter your Backup Key to Retrieve Master Password
Step 5: Save Your Master Password Securely
No, you cannot change user name.
No, Arax team does not log your activity in the servers.
You can go through the list of tokens supported by Arax here, We are continuously updating this list and working on new integration. You can utilize Arax wallet to store and transact more than 15 coins.
We request you not to submit repeat tickets.
With every additional ticket submitted, our backlog increases that makes it even harder for us to review your ticket in time. Manual effort is required to identify, match and consolidate tickets to make sure that the problem has been addressed.
The chances of two people getting the same key are atomic. The number of possible combinations that can be theoretically created is so huge that we can assign 10 billion keys each to every atom on the face of Earth.
No, the control of wallets, coins and keys is always with you.
No, only the users can access their respective assets.
Yes, users can Top-Up phones in different countries and even while in roaming. Supported Countries and Operators for Arax can be found on the website.
If you couldn't find the desired country or the operator, please contact our support team.
All transactions are instant; however, it can take a few minutes for them to be processed. Once completed, an update is sent to your registered email address. If this doesn't happen, please contact our Support Team and provide the required information of your transaction.
If a payment to an operator is successful, we are unable to cancel it. Please ensure that you're sending the amount to the right number and the right operator.
If the phone number you have entered does not exist, the payment will not be processed and refunded immediately. If refund is not done, please contact our Support Team.
A Top-Up is usually sent to a phone number within a few seconds. You will receive a confirmation email when it has been successfully processed.
You can reach out to our Support Team if your Top-Up hasn’t been received within 24 hours.
Denomination of every operator in fixed. You cannot enter the denomination other than the available one.
Sending money via Arax is quick and easy. Below mentioned are the steps to send money via cryptocurrencies:
You can choose between sending it directly into their bank accounts, cash pick-up via any of these pawnshops (Cebuana Lhuillier, M. Lhuillier, Palawan Express and LBC).
You can also opt to send them prepaid load or pay any of their bills.
Money Transfers made within 9:00 AM to 1:00 PM for banks and 9:00 AM to 3:00 PM for pick-up centers will be completed within the same day. Otherwise, these transactions will be completed the next day. Mobile Top-Ups will be received instantly.
Our support line is available from 9:00 AM to 6:00 PM Philippines Standard Time.
At the moment, transfers are available only for Philippines.
At the time of transferring money, we show the live mid-market rates available to convert your Bitcoin into Peso (Philippines).
We charge very nominal processing and service fee for every transaction. This fee depends on the amount you want to transfer.
It takes maximum 4-6 hours to reach the money to your friends and relatives.
Your coins will be refunded as soon as we receive failure response from our processor.
We take maximum 48 hours to resolve the query.
Step 1. Select the coin you want to exchange from your dashboard
Step 2. If you have already created a wallet, you would be able to see the Exchange option on the Navigation bar, otherwise first you have to create a wallet and need to transfer the respective currency
Step 3. Once you click on the exchange, you will be asked to select the currency you would like in return
Step 4. Put the desired quantity you want to exchange and click to proceed
To avail this feature you need to create your wallet and turn on GPS in your device and your Recipient should be in the range of 80 meters. After that go to your Dashboard. Click on 'Near By'.
Select coin you want to send then click on "Near By" button. Tap on Send button then select the desired recipient and send coin.
Select coin you want to Receive then click on "Near By" button. Tap on Receive button.
Currently, we have a limit of 80 meters but soon you’ll be able to send crypto beyond these limits.
You will be only charged for the network fees used for sending cryptocurrencies
You will receive a one-time text message to download the app.